Dear USCIS

I would like to thank you for making the process to contact so damn difficult and for giving us the proverbial "run around" not once but twice this week. When looking at the form we were sent it said if we had any questions or concerns about our appointment to call the said number. So Greg spent 30 minutes on the phone with your representative trying to reschedule our appointment only to be told we had to infopass. So we infopassed and showed up promptly for our appointment today, only to be told by the Department of Homeland Security Officer at the counter that she can't understand whay we were told that for two reasons....1. We live in Ohio and should have had to use an Ohio office even though our appointment letter clearly states Pittsburgh, and 2. They don't do fingerprints at that location. Can you say ANNOYING? So she, kindly called up the Support Center and asked if they could print us today. Yes they could but we would have to leave the South Side of Pittsburgh and go into the heart of Downtown during lunch hours. Yippee! So USCIS Customer service, could you please at least try to give us the correct answer just ONCE this week. You are making a frustrating situation even worse with your incompetance! Oh, and maybe, just maybe, you actually create some sort of online fingerprint appointment scheduling. I'm sure my adoptive friends would very much appreciate this service. BTW, Kudos go out to the Columbus Adoption Unit of the USCIS and to the Pittsburgh Field Office and Support Center for being so very helpful to us.

Sincerely,

Somenone whos glad that her time dealing with you is almost at an end!